A Marble Floor in Fox Chapel, PA, Has a Beautiful Shine Thanks to Our Stone Polishing Process

May 05, 2023

Marble surfaces are beautiful and stylish, but they are susceptible to damage, and without proper care, they can become unsightly. In many cases, professional help is required to restore long-term damage caused by day-to-day wear or improper cleaning methods.


Our client in Fox Chapel, PA, contacted us because she wanted to revamp her marble floor. It was a beautiful surface, but she was unhappy because it looked dull and unappealing. After deciding to look for professional assistance, the owner went online and searched for stone polishing services in Fox Chapel, Pennsylvania, and found Sir Grout Pittsburgh at the top of Google's results.

The homeowner visited our user-friendly website and was happy to find all the information she needed. She read a few of our blog posts and browsed our picture gallery, which instilled the confidence she needed to fill out our online scheduler to request a free evaluation on a day and time that was most convenient for her.

As always, we arrived on time, in uniform, and in our Sir Grout vehicle on the inspection day. We quickly assessed the issues on the marble floor and noticed the stone had deteriorated over the years, losing its shine and beauty. This problem can occur due to improper maintenance using harsh chemicals or when acidic substances are left to dry on the surface, causing stains and dullness.

After discussing our assessment of the surface with the owner, we suggested the best solution to fix the problems and restore the marble floor. We recommended our stone honing and polishing service using Sir Grout's proprietary products because they are the safest, most advanced products on the market. We told her we would properly address the damage and bring back the shine to the marble surface.

We gave her a no-obligation quote outlining the work we would perform. She was pleased with the reasonable quote and immediately requested to schedule the job on a future date and time that was convenient for her.

On the appointed day and time, we returned to our client's house to restore the marble surface. After preparing the area with clear plastic and masking tape to ensure it was protected while we worked, we set up our equipment and started our multi-step process, letting the homeowner know we were available to answer all her questions.

First, we cleaned the surface using a high-speed scrubber and our exclusive cleaner. We explained to the client that our product uses high-quality ingredients that wouldn't leave a residue or damage the stone.

Next, we honed the stone using low-grit diamond pads. We slowly increased the level of grit until the etch marks, the scratches, and the damage on the marble were removed entirely. Then, we polished the entire surface to bring back its shine. We continued grinding using high-end polishing powders to achieve this goal.

Finally, we sealed the surface with an impregnating sealant that protects natural stone against spills, water, etch marks, and stains. Our sealer also enhances the beauty of the marble, and with proper care, it can last for a long time.

After cleaning up, we met with our client and showed her the results. The owner was thrilled to see the restored surface and extremely happy because her marble floor was beautiful once again. She thanked us for a job that exceeded her expectations and promised to recommend our services to family and friends with hard surface-related issues like hers. She also mentioned she would leave a five-star review on Google to ensure others knew about Sir Grout's outstanding products and services.

Before leaving, we gave the homeowner some recommendations and helpful tips to keep her marble surface looking great. We recommended a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. We told her it delivers outstanding results, and because it's non-toxic, it won't harm anyone in her household, including pets.

We don't recommend using soap-based products or substances with acidic properties because they contain harsh chemicals that damage the stone and leave a residue that can dry on the surface, causing discoloration, staining, and other issues like etching. We also told her to keep the surface dry using a paper towel or a terry cloth and to avoid using abrasive tools because they can scratch the surface.

Ready to bring back the shine to your dull marble surface? Your local Sir Grout Pittsburgh team has the expertise to bring back the beauty to all the hard surfaces in your home and make future maintenance less hassle. Contact us today by calling (412) 960-6310 or by using our online scheduling option to schedule a free quote.